Delivery

Parcel Trolley

DELIVERY SERVICE 

We pride ourselves in offering the highest level of service, using only the most reliable carrier services for the delivery of our vast product range.

When goods such as market stall bars and display stands etc., are ordered, many of the goods are too large or are of a non conforming shape for standard delivery carriers to deliver. In these instances, we use carriers that specialise in the transportation of oversized goods. Please bear this in mind when ordering large items, as large vans or trucks may be used for the delivery.

DELIVERY COSTS

Delivery is FREE for many standard or sundry item, as highlighted, throughout the store, and these are available to most regions of the U.K.

Heavy and/or large goods have a small delivery charge, and some areas may be subject to a delivery surcharge. Surcharges can vary considerably for delivery to some regions of the U.K., and it is regrettable that we have no control over these charges as they are carrier driven.

To find out how much delivery will be for your order, just use the ‘calculate shipping’ button in the shopping cart, and enter your postcode to obtain shipping costs to your region. This can be done prior to providing your payment details and payment. You will therefore have the opportunity to adjust the goods in your cart – should you wish to do so.

DELIVERY AREAS

We can deliver to home or business address postcodes within mainland England and Wales, Central Scotland, Highland Scotland, Scottish Islands, Isle of Wight, Isle of Man, Scilly Isles, Channel Isles, and Northern Ireland. For any other areas, or if there are any issues recognizing your postcode, please use the ‘Contact Us’ form for help or advice.

Most of our carrier services are (working days) Monday – Friday (barring Bank Holidays). Although our carriers for smaller goods (Yodel, Hermes and Royal mail) do operate a Saturday service in most areas. Not all services are available to all delivery zones.

We reserve the right to decline orders from outside our standard delivery areas, and when shipping has not been calculated correctly.

FREE SHIPPING

This service is available at the checkout for many standard or small items. It is a 3-5 day standard service and is offered to most U.K. zones.  Yodel, Hermes and Royal Mail are normally used for these shipments. Whenever possible we will advise you of a tracking reference.

If you require a faster delivery, you will usually have the option to upgrade your delivery to an express carrier service.

We aim to ship all items within 24 hours, and usually the same day. We will send you an email confirming your order has been despatched and will advise how many packages to expect. No stall bars or heavy equipment can be despatched on this service. This service will not be available in your cart when the weight and/or size of the goods ordered exceed economic postal means.

Delivery van

1-2 DAY EXPRESS DELIVERY

Delivery cost for large items can vary considerably, and the total cost will depends on total size & weight of goods.

This service is 1-2 working days, and available to many areas of the U.K. For goods ordered before noon, we aim to ship most items the same day.

Large equipment, stall packages and multiple stall parts orders will be despatched the next working day.

We will send you an email confirming despatch, advise you of your scheduled delivery day/s and advise you of how many packages to expect. Whenever possible we will advise a tracking number.

3-5 DAY DELIVERY SERVICE

This carrier service is used for most large or heavy goods, or when you have a less urgent deadline. We will have your goods to you within 3-5 working days. This service is available for most areas of the U.K. although may be shown differently for some regions.

Additionally, smaller pack sizes or split framed stall bars can sometimes be delivered via standard carriers and subsequently reduce surcharges to some regions.

PLEASE NOTE:

Please ensure that you have entered a contact name for the delivery, and a full delivery address. All addresses are checked against the carrier databases, and any errors will delay processing.

A signature will be required for all deliveries. If your goods are urgent, please make sure someone is available to receive them for you, or specify a neighbour in the ‘Notes’ box at the checkout.

If a signature cannot be obtained, a card will be left asking you to telephone and arrange another delivery. (We will also email you advising of delivery attempt).

If after all reasonable attempts have been made to deliver your goods fail, they will be held for up to 7 days before being returned to our warehouse. Once returned to us, further delivery charges will apply for another delivery.

We cannot accept any responsibility for a delay in delivery of an order if there is nobody available to sign for goods.

Please check the goods on delivery (as best possible). Any issues arising from goods found to be missing or damaged in transit should be notified to us within a reasonable time frame. In the unlikely event of there being a fault, it would be helpful if you can provide us with a digital photograph when advising us of the same.

Sometimes, for reasons beyond our control, we may be prevented from delivering your goods as planned. These might include reasons such as accidents, breakdowns, fire, flood, storm, severe weather, acts of God, war, riot, civil unrest, terrorist attack, malicious damage or the default of one of our suppliers. We will try our utmost to make amends as quickly as possible. However, we cannot be held responsible where this causes a delay or failure in delivering your goods.

We hope you find this information helpful, and if you require any further assistance, please contact us.

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